Do I need to have an Earth Elements Soapworks account to place a subscription order?

No, you do not need to have an Earth Elements Soapworks account to manage your subscription preferences. You'll be able to access your subscription account by clicking here and then selecting "Manage Subscription". If you do have an account with Earth Elements Soapworks, you'll be able to access your subscription preferences directly in your account.

Can I add one-time products to my subscription order?

Yes! You can add one-time products to an upcoming subscription order by logging into your subscription account and selecting the subscription you wish to edit. When editing a subscription, you'll be able to select from a list of products on which items you'd like to add to your next order. All edits to your next subscription order must be made 3 business days prior to your next charge date.

Can I add other subscription products to my order?

Each subscription is managed separately to allow flexibility in your shipment schedule. You can add a new subscription by placing an order for the subscription or navigating to your account and adding a subscription there.

How can I update my shipping or billing address for my order?

You can edit your shipping and billing information in your subscription account. Any changes to your shipping or billing information must be made 3 business days prior to your next charge date.

When will my card be charged?

Depending on the frequency you've selected, your card will be charged as soon as your product is ready to ship either 1, 2, 3 or 4 months after you've purchased the subscription. You'll receive an email notification 8 days before we ship out your next order, so you can update your preferences if desired. You can also edit your next shipment date by logging into your subscription account.

Can I use a discount code on my subscription order?

All subscription products will automatically apply a 10% discount at both the initial point of purchase and for every follow up shipment. If you would like to apply a discount code at checkout to an order that includes one-time products, the discount will only be applied to the non-subscription items in your cart.

Can I return a subscription order?

Yes, our subscription products will follow the same returns process as our one-time orders. To learn more about our returns process go to the shipping and returns tab on this page. Returning a subscription order won't cancel your subscription. If you wish to cancel, you'll need to do so by navigating to your subscription account.

What happens if a product is out of stock?

While we do our best to keep every product in stock, there may be instances where we run out of inventory. In these cases, we'll notify you ahead of time to let you know that your upcoming delivery is on hold. You will not be charged until we are ready to ship your product.

What is the cancellation policy on my subscription?

You can cancel your subscription at any time before your next order ships, as follows:

1.) By reaching out to customer support via chat/email; OR

2.) By accessing your subscription account on the Earth Elements Soapworks website and canceling in your account.

Subscription Termination

We may terminate your Subscribe & Save subscription at our discretion without notice. If we do so after you have been charged a subscription price but prior to our shipment of the subscription shipment for that subscription period, your subscription will be canceled and we will give you a refund of the applicable subscription price for that subscription period.