Our system notifies us when a potentially fraudulent purchase has been made. If the purchase is considered to be potentially fraudulent, the buyer will be contacted immediately and may be required to confirm identity. We are not able to ship until confirming the purchase with the customer. We apologize in advance for any inconvenience this may cause however this policy is in place to protect you.
If you receive a product from us that appears to be damaged or defective, contact us immediately at email@example.com. We will gladly exchange damaged orders reported within 72 hours of delivery. Photos of damaged product are helpful.
Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases. Discount will be applied before shipping, handling, and tax. Some exclusions may apply.
At Earth Elements Soapworks we are fully committed to our customer's satisfaction and want you to truly enjoy our products. If you are in any way dissatisfied with your purchase please email us right away at firstname.lastname@example.org. We will accept returns on a case by case basis within 30 days of receipt of purchase for exchange or credit only. We reserve the right to decline the return request if there is not just cause. We regret that travel sizes, trial sizes, and promotional items may not be returned. We cannot process any returns without first being contacted.