Shipping + Returns

SHIPPING

US & CANADA & INTERNATIONAL

We offer free domestic shipping within the USA on orders of $100 USD or more. Free shipping will automatically be applied to your order upon reaching the minimum required amount. Free shipping minimum must be met before taxes and after discounts are applied.

Calculations

We calculate shipping cost based on the weight of package and destination based on distance from our studio in Maryland. We currently ship with USPS. 

Lost or Stolen Packages

We strive to ensure every order reaches our customers safely. However, we cannot be responsible for packages that are lost or stolen after being marked as delivered by the carrier.

If your package is marked as delivered but you have not received it, please follow these steps:

  1. Check Your Surroundings: Look around your delivery location for the package. Sometimes carriers leave packages in hidden or secure areas or at leasing offices. 
  2. Contact the Carrier: Reach out to the mail carrier to check if additional information is available.
  3. Notify Us Immediately: Contact us as soon as possible. Please email us at hello@earthelementssoapworks.com and we will be happy to help. 

To prevent potential issues, please ensure your shipping address is correct and that your delivery location is secure. If you have concerns about your package being lost or stolen, please contact us before placing your order. We can arrange for your package to be delivered with a confirmation signature for added security. Please note that additional fees may apply for this service.

 

FRAUDULENT CHARGES

Our system notifies us when a potentially fraudulent purchase has been made. If the purchase is considered to be potentially fraudulent, the buyer will be contacted immediately and may be required to confirm identity. We are not able to ship until confirming the purchase with the customer. We apologize in advance for any inconvenience this may cause however this policy is in place to protect you.

DAMAGES

If you receive a product from us that appears to be damaged or defective, contact us immediately at hello@earthelementssoapworks.com. We will gladly exchange damaged orders reported within 72 hours of delivery. Photos of damaged product are helpful.

DISCOUNT CODES

Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases. Discount will be applied before shipping, handling, and tax. Some exclusions may apply.

RETURNS

At Earth Elements Soapworks we are fully committed to our customer's satisfaction and want you to truly enjoy our products. If you are in any way dissatisfied with your purchase please email us right away at hello@earthelementssoapworks.com. We will accept returns on a case by case basis within 30 days of receipt of purchase for exchange or credit only. We reserve the right to decline the return request if there is not just cause. We regret that travel sizes, trial sizes, and promotional items may not be returned. We cannot process any returns without first being contacted.